Governance

Good Corporate Governance

Good Corporate Governance (GCG) is one of the keys to a company’s success in terms of long-term growth and profitability while thriving in global business competition.

GCG implementation provides benefits in many ways such as increasing the corporate values, including the values of Shareholders, while still taking into account all Stakeholders, with reference to the provisions and business ethical principles.

GCG can be defined as a pattern of relationships, systems and processes used by company organs (GMS, Directors and Board of Commissioners) in providing long term added value to shareholders on an ongoing basis, taking into account the interests of other Stakeholders, based on applicable laws and norms.

The followings are important aspects of GCG that are recognized and implemented by the Company:

• There is a balanced relationship between the Company’s organs, including the General Meeting of Shareholders (GMS), Commissioners and Directors covering matters relating to the institutional structure and operational mechanisms of the three organs.
• There is fulfillment of the Company’s responsibilities as a business entity in society to all stakeholders, including the responsibilities as Company Managers/ Administrators, Management, Supervision, and Accountability to Shareholders and Stakeholders.
• There is Shareholders’ right to obtain accurate and correct information about the Company and to participate in decision making, strategic developments and fundamental changes to the Company.
• There is equal treatment of all Shareholders.

Code of Business Ethics and Conduct

The Company’s Code of Conduct is a set of commitments consisting of business ethics and employee work ethics that is formulated to influence, shape, regulate and conform behavior in order to have consistent output in accordance with the Corporate Culture in achieving the Company’s Vision and Mission. The Company’s Code of Conduct is part of the Company’s GCG implementation which is used as a reference in the course of its business operations.

This Code of Business Ethics and Conduct has been formulated to serve as a reference for Commissioners, Directors, Management and Employees to achieve The Vision, Mission and objectives of the Company, containing guidelines for conduct (obligations and prohibitions) of all Company Personnel.

The implementation of the Company’s Code of Conduct has the following purpose:

• Creating a healthy and comfortable work environment in the Company.
• Identifying values and ethical standards that are aligned with the Company’s Vision and Mission.
• Developing good behavior in accordance with ethical standards applied to all Stakeholders.
• Minimizing the possibility of deviations or as part of risk management and building the Company’s reputation.
• Improving good relations between the Company and employees with external parties related to the Company’s business (stakeholders) based on the principles of Good Corporate Governance.

The commitment to implementing the Code of Business Ethics and Conduct consistently will provide long-term benefits to:

• PT Aerofood Indonesia – Increasing the value of the Company by providing certainty and protection to Stakeholders in its relation with the Company in order to achieve long-term business success.
• Employees – Providing guidelines to Employees regarding business ethics and work conduct.
• Shareholders – Increasing trust that the Company is managed in a prudent, efficient, transparent, accountable and fair manner to achieve profitability.
• Communities & Other Parties – Contributing to creating social-economic welfare for the community.

WhistleBlowing System

The Whistleblowing System is a system designed to receive, review, and follow up on reports of suspected fraud, violation of law and ethics, as well as other misconducts by PT Aerofood Indonesia Personnel. Any individual may submit the reports, including the Company’s Directors, Employees, Stakeholders and other third parties, with protection guarantee and confidentiality of the whistleblower’s identity and assurance that the whistleblower can get updates on the progress status and the follow-up on the report. Reports that are supported by sufficient preliminary evidence will be followed up for a more in-depth investigation to determine whether it is proven true or false. The investigation results become the basis for Management to impose sanctions on the parties who commit violations.

This policy applies to all employees of PT Aerofood Indonesia with the following purposes:

• As guidelines for the implementation of handling violation reports committed by Aerofood ACS Personnel.
• Ensuring the violation reports resolution mechanism is implemented effectively and efficiently within a sufficient period of time.
• Creating a conductive working environment and providing a channel for stakeholders and Aerofood ACS Personnel to report any violations that may cause corporate losses, both financial and non-financial, which may damage the image of the Company’s business continuity.
• Providing opportunities for Stakeholders and Aerofood ACS Personnel to submit reports of alleged violations based on accountable evidence.
• Creating a clean, sound and high performing company in a sustainable manner.

The benefits include:

• Availability of an early warning system to prevent potential problems resulting from a violation.
• Availability of a channel for reporting important and critical information for the Company to the unit in charge who must take immediate action safely.
• Generating reluctance to commit violations as willingness to report violations increases because of the trust in an effective whistleblowing system.
• Providing opportunities to resolve violations internally before escalating and becoming public violations.
• Reducing the risks faced by the Company resulted from violations from a financial, operational, legal, safety and reputation perspectives.
• Improving the Company’s reputation to stakeholders, regulators and the general public.

Violation reports can be submitted by:

• Sending email to aerofoodacs@whistleblowing.link
• Website whistleblowing https://aerofoodacs.whistleblowing.link/id
• Sending official letter to the Corporate Secretary of PT Aerofood Indonesia ACS Aerofood Building Soekarno – Hatta International Airport, Tangerang, Banten.
• Reporting should be accompanied by the whistleblower’s identity, at least name, address, contact, email or photocopy of identity card.
• Reporting can be submitted anonymously (without the identity of the whistleblower) but must be accompanied by supporting data or documents.

VISION

The World Class Food Service Company

MISSION

– To provide food and service solutions to meet customers delight
– To enhance organization capability by accelerating human capital development and innovating process & technology
– To maximize company’s values for stakeholders by achieving global recognition.

In running its business activities, Aerowisata applies standards of ethics complied with the corporate values Integrity, Professional, Synergy and Care for Environment.

Being consistent in thought, speech, and deed by upholding honesty, transparency, ethics, and resoluteness in any condition.

Working wholeheartedly in a smart and discipline manner, that is oriented to excellent service and customer satisfaction, in order to attain maximum result with optimum efforts in accordance with authority, responsibility, rules, exemplary actions, norms, and profession’s code of conduct.

Being able to establish and build quality cooperation in order to generate added values, with mutual respect, mutual trust, mutual openness, and mutual benefit.

Building and improving positive awareness on the significance of moral and social responsibilities, as well as creating healthy, safe, and comfortable environment for the sustainability of the company and quality community life.

Company Policy Manual was developed with the intention to become a reference for the implementation of actions and decisions in PT Aero Wisata (hereinafter referred to as Aerofood) in the operations. The preparation was done by continuing and refining the policies that have been there, and equip it so that more relevant again with the current situation and plans for activities in the future.

Company Policy Manual Aerofood is the highest ranking in the hierarchy of two levels of Goods Policy. At the second stage there is a set of Functional Policy, among others: HR, Operations, Information, Finance & Accounting, Risk Management and other Functional Policy are described in the Standard Operating Procedure.

Company Policy Manual includes the core rules are used, and is a reference to all policies, systems, standard operating procedures and guidelines. Policy is a set of functional descriptions of the policies that apply at the Company, which jointly serve as the reference in the management and implementation of all systems and procedures.

In addition to being a reference in execution of its activities, the Company Policy Manual also serves as a guide in conducting surveillance, and simultaneously became the criteria that examiners in assessing the validity (validity) of all decisions and regulations issued by the Company. Regulations, decisions or statements of any kind is also contrary to the contents of this Corporate Policy Manual thus declared invalid. Accordingly, the Company Policy Manual Aero Tours intact function in the regulation of the Company.

Company Policy Manual is prohibited reprinted, copied or reproduced in any way without the written consent of the Director. Any additions or repairs Company Policy Manual must obtain written approval from the Board of Directors and acknowledged by the Board of Commissioners.

Aerofood committed to implementing practices of Good Corporate Governance (GCG) in achieving its vision and mission Aerofood. Business Ethics and Conduct Guidelines This is one form of commitment. This guide sets out the values (values) into the interpretation of eminent

Aerofood behavior related to Business Ethics and Conduct.

Aerowisata applicable ethical standards based on the values Aerowisata believed to be of superior value, namely FLY-HI, which include: efficient & effective, Loyalty, customer centricitY, openness and Honesty & Integrity in business and behave in relation with the motto “One Team One Spirit One Goal. The man of Aerowisata encourage all to always uphold and implement value-FLY-HI values.

Business Ethics and Conduct Guidelines are structured to be a reference to the Commissioners, Directors, Leaders, and Staff, as Insan Aerofood manage to achieve the vision, mission and objectives Aerowisata.

Good Corporate Governance is a process and structure used by the organs of the company to increase the success of efforts to create shareholder value over the long term with due regard to the interests of other stakeholders, based on legislation and ethical values.

The process of preparation of the Code of Good Corporate Governance (COGCG) begins with the Aero Tour Kick-Off held at Hotel Borobudur, Jakarta, which followed the Board of Directors, Commissioners Aero Tours and its subsidiaries. Furthermore Aero Tours conduct an assessment process conducted by the BPKP. BPKP assessment results produced seventy-seven recommendations are used as the basis for improving the implementation of GCG in the Aero Tour. One of the recommendations BPKP is preparing the Code of Good Corporate Governance (COGCG) Aero Tour.

GCG team drafting manuals such as the Code of Conduct, Coporate Policy Manual, and several Charter. The draft was discussed with Tim GCG Aero Tours, further discussed in the Joint Meeting of Directors and Commissioners. Finally, the approved draft is determined by the Directors Letters.

Our commitment to delivering innovative and creative catering service is realized through our innovative customer-oriented approach, in which our expertise and experience are recognized in various awards and certifications.

Our highly dedicated management and staff work hand-in-hand to serve our business partners from various industrie with premium products and services that are excelled at market demand and customer satisfaction.