ABOUT US
With more than 52 years of experience as an international standard Inflight Catering service provider, Aerofood ACS (Garuda Indonesia Group) consistently maintains the Company’s reputation by providing the best premium catering services.
The Company’s success can be traced since its establishment in 1974 under the name PT Aero Garuda Dairy Farm in collaboration with Dairy Farm, a Hong Kong-based Catering Company, creating a reliable management system with international standards. As its business developed, in 1982 the Company changed its name to PT Angkasa Citra Sarana Catering Service, then finally changed to PT Aerofood Indonesia in 2011 with Aerofood ACS brand until today.
With reliable management, professional Staff and complete certifications (Halal Certificate, Laik Hygiene Certificate, SMK3 Certificate, ISO 9001:2015, ISO 22000:2018, ISO 14001:2015, and ISO 45001:2018), Aerofood ACS expanded its business segment by providing Industrial Catering Services in 2002. Industrial Catering Services have continued to grow to date and have served leading companies in the Hospitals, Manufacturing, Offices, Schools, Learning Centers, Mining, Oil and Gas Industries.
The achievements have accelerated the Company to seize greater business opportunities. In 2008, Aerofood ACS further expanded its business reach by serving the Retail Segment Business to Consumer (B2C) which includes F&B and Merchandise. The F&B Retail service presents the best products from each Aerofood ACS Business Unit throughout Indonesia (Medan, Jakarta, Tangerang, Jogja, Surabaya, Balikpapan, Denpasar and Lombok), while Merchandise sells featured products with Garuda Indonesia logo.
Enhancing its excellent service to the Garuda Indonesia Airline, Aerofood ACS diversified its business by providing Laundry Services in 2010. The Laundry Service has two large-scale facilities in Jakarta and Denpasar to handle Inflight Laundry, Companies, Hotels and Restaurants. Both of these facilities use the modern machines to utilize purified and filtered water to ensure maximum cleanliness while maintaining good linen quality. In 2019, the “80 Degrees Laundry & Dry Clean” Brand was launched for B2C services.
During the Covid-19 pandemic, Aerofood ACS continued to prove its resilience and adaptation to change and received an award as the Best Catering Company in implementing health protocols from the Indonesian Ministry of Health.
In order to remain at the forefront of the industry, Aerofood ACS is fully committed to improving the quality of life through delivering quality products with the support of reliable human resource development, integrated supply chain management, business process innovation and technology.
VISION
The World Class Food Service Company
MISSION
– To provide food and service solutions to meet customers delight
– To enhance organization capability by accelerating human capital development and innovating process & technology
– To maximize company’s values for stakeholders by achieving global recognition.
VALUE
In running its business activities, Aerowisata applies standards of ethics complied with the corporate values Integrity, Professional, Synergy and Care for Environment.
INTEGRITY
Being consistent in thought, speech, and deed by upholding honesty, transparency, ethics, and resoluteness in any condition.
PROFESSIONAL
Working wholeheartedly in a smart and discipline manner, that is oriented to excellent service and customer satisfaction, in order to attain maximum result with optimum efforts in accordance with authority, responsibility, rules, exemplary actions, norms, and profession’s code of conduct.
SYNERGY
Being able to establish and build quality cooperation in order to generate added values, with mutual respect, mutual trust, mutual openness, and mutual benefit.
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Commisioner
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Message from Director
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Board of Directors
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Board of Managements
The Directors are responsible in leading the management of the Company in order to achieve goals, objectives and target performances in preserving and managing Company assets.
GOVERNANCE
Company Policy Manual was developed with the intention to become a reference for the implementation of actions and decisions in PT Aero Wisata (hereinafter referred to as Aerofood) in the operations. The preparation was done by continuing and refining the policies that have been there, and equip it so that more relevant again with the current situation and plans for activities in the future.
Company Policy Manual Aerofood is the highest ranking in the hierarchy of two levels of Goods Policy. At the second stage there is a set of Functional Policy, among others: HR, Operations, Information, Finance & Accounting, Risk Management and other Functional Policy are described in the Standard Operating Procedure.
Company Policy Manual includes the core rules are used, and is a reference to all policies, systems, standard operating procedures and guidelines. Policy is a set of functional descriptions of the policies that apply at the Company, which jointly serve as the reference in the management and implementation of all systems and procedures.
In addition to being a reference in execution of its activities, the Company Policy Manual also serves as a guide in conducting surveillance, and simultaneously became the criteria that examiners in assessing the validity (validity) of all decisions and regulations issued by the Company. Regulations, decisions or statements of any kind is also contrary to the contents of this Corporate Policy Manual thus declared invalid. Accordingly, the Company Policy Manual Aero Tours intact function in the regulation of the Company.
Company Policy Manual is prohibited reprinted, copied or reproduced in any way without the written consent of the Director. Any additions or repairs Company Policy Manual must obtain written approval from the Board of Directors and acknowledged by the Board of Commissioners.
COC
Aerofood committed to implementing practices of Good Corporate Governance (GCG) in achieving its vision and mission Aerofood. Business Ethics and Conduct Guidelines This is one form of commitment. This guide sets out the values (values) into the interpretation of eminent
Aerofood behavior related to Business Ethics and Conduct.
Aerowisata applicable ethical standards based on the values Aerowisata believed to be of superior value, namely FLY-HI, which include: efficient & effective, Loyalty, customer centricitY, openness and Honesty & Integrity in business and behave in relation with the motto “One Team One Spirit One Goal. The man of Aerowisata encourage all to always uphold and implement value-FLY-HI values.
Business Ethics and Conduct Guidelines are structured to be a reference to the Commissioners, Directors, Leaders, and Staff, as Insan Aerofood manage to achieve the vision, mission and objectives Aerowisata.
COG
Good Corporate Governance is a process and structure used by the organs of the company to increase the success of efforts to create shareholder value over the long term with due regard to the interests of other stakeholders, based on legislation and ethical values.
The process of preparation of the Code of Good Corporate Governance (COGCG) begins with the Aero Tour Kick-Off held at Hotel Borobudur, Jakarta, which followed the Board of Directors, Commissioners Aero Tours and its subsidiaries. Furthermore Aero Tours conduct an assessment process conducted by the BPKP. BPKP assessment results produced seventy-seven recommendations are used as the basis for improving the implementation of GCG in the Aero Tour. One of the recommendations BPKP is preparing the Code of Good Corporate Governance (COGCG) Aero Tour.
GCG team drafting manuals such as the Code of Conduct, Coporate Policy Manual, and several Charter. The draft was discussed with Tim GCG Aero Tours, further discussed in the Joint Meeting of Directors and Commissioners. Finally, the approved draft is determined by the Directors Letters.
