OUR HISTORY

Boasting 40 years of experience as an internationally recognized airline catering provider, Aerofood ACS being a part of national flag carrier Garuda Indonesia has maintained its reputation in delivering premium services with best-in-class food and beverage products.

The success of the company stretches back to its establishment in 1974, during which the business was operated under the name PT Aero Garuda Dairy Farm in corporation with Hong Kong based Dairy Farm. Later the business changed its name to PT Angkasa Citra Sarana Catering Service, and in 1991 was operated under the brand ACS (Aerowisata Catering Services).

While propelling its businesses forward, in 2010 Aerowisata Group as the holding company launched a new brand logo to strengthen the images of the company and its subsidiaries. In the same year, PT Aerowisata Catering Services changed its name to PT Aerofood Indonesia with Aerofood ACS as the trademark. The new brand logo indeed shows stronger commitment that breathes out higher spirit to drive the Jakarta based Aerofood ACS to spread its wings wider.

Aerofood ACS has operated its branches in Jakarta, Denpasar, Surabaya, Medan, Balikpapan, Yogyakarta, Bandung and Lombok. Within this year of 2014, Pekanbaru branch is slated to commence Aerofood ACS operations.

Currently, Aerofood ACS employs more than 6,000 professionals and is regarded as the leader in its field, with premium quality products and in-flight logistic services delivered 40 international and domestic commercial airlines, as well as catering services to over 20 blue ribbon companies across Indonesia. Combined with the company’s outstanding customer-oriented approach, Aerofood ACS in 2013 earned a prestigious recognition as the 2013 Indonesian Airline Support Service Provider by Frost & Sullivan.

For the years to come, Aerofood ACS has set plans to continuously improve the service excellence by means of proactively seeking more business opportunities and developing more innovative approaches to stay ahead of market demands and expectations.

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VISION

The World Class Food Service Company

MISSION

– To provide food and service solutions to meet customers delight
– To enhance organization capability by accelerating human capital development and innovating process & technology
– To maximize company’s values for stakeholders by achieving global recognition.

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VALUE

In running its business activities, Aerowisata applies standards of ethics complied with the corporate values Integrity, Professional, Synergy and Care for Environment.

INTEGRITY

Being consistent in thought, speech, and deed by upholding honesty, transparency, ethics, and resoluteness in any condition.

PROFESSIONAL

Working wholeheartedly in a smart and discipline manner, that is oriented to excellent service and customer satisfaction, in order to attain maximum result with optimum efforts in accordance with authority, responsibility, rules, exemplary actions, norms, and profession’s code of conduct.

SYNERGY

Being able to establish and build quality cooperation in order to generate added values, with mutual respect, mutual trust, mutual openness, and mutual benefit.

CARE FOR ENVIRONMENT

Building and improving positive awareness on the significance of moral and social responsibilities, as well as creating healthy, safe, and comfortable environment for the sustainability of the company and quality community life.

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Ade Ruchyat Susardi
President Commisioner

Aryaperwira Adileksana
Commisioner

M. Sukron 
Commisioner

N. Nila Oktaviany 
Commisioner

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I Wayan Susena 
President & CEO

Ahmad Irfan Nasution
Director of Human Capital

Marcello Massie
Director of Commercial

Sam Hartoto
Director of Operation

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Emil Fadilah
Vice President Commercial

Adji Wibowo
Vice President Corporate Affair & Business Support

Kiki Cempaka Yusbar
Vice President Finance

Hoerip Satyagraha
Vice President Human Capital

M. Ghazali Malik 
Vice President Operation

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GOVERNANCE

Company Policy Manual was developed with the intention to become a reference for the implementation of actions and decisions in PT Aero Wisata (hereinafter referred to as Aerofood) in the operations. The preparation was done by continuing and refining the policies that have been there, and equip it so that more relevant again with the current situation and plans for activities in the future.

Company Policy Manual Aerofood is the highest ranking in the hierarchy of two levels of Goods Policy. At the second stage there is a set of Functional Policy, among others: HR, Operations, Information, Finance & Accounting, Risk Management and other Functional Policy are described in the Standard Operating Procedure.

Company Policy Manual includes the core rules are used, and is a reference to all policies, systems, standard operating procedures and guidelines. Policy is a set of functional descriptions of the policies that apply at the Company, which jointly serve as the reference in the management and implementation of all systems and procedures.

In addition to being a reference in execution of its activities, the Company Policy Manual also serves as a guide in conducting surveillance, and simultaneously became the criteria that examiners in assessing the validity (validity) of all decisions and regulations issued by the Company. Regulations, decisions or statements of any kind is also contrary to the contents of this Corporate Policy Manual thus declared invalid. Accordingly, the Company Policy Manual Aero Tours intact function in the regulation of the Company.

Company Policy Manual is prohibited reprinted, copied or reproduced in any way without the written consent of the Director. Any additions or repairs Company Policy Manual must obtain written approval from the Board of Directors and acknowledged by the Board of Commissioners.

COC

Aerofood committed to implementing practices of Good Corporate Governance (GCG) in achieving its vision and mission Aerofood. Business Ethics and Conduct Guidelines This is one form of commitment. This guide sets out the values (values) into the interpretation of eminent

Aerofood behavior related to Business Ethics and Conduct.

Aerowisata applicable ethical standards based on the values Aerowisata believed to be of superior value, namely FLY-HI, which include: efficient & effective, Loyalty, customer centricitY, openness and Honesty & Integrity in business and behave in relation with the motto “One Team One Spirit One Goal. The man of Aerowisata encourage all to always uphold and implement value-FLY-HI values.

Business Ethics and Conduct Guidelines are structured to be a reference to the Commissioners, Directors, Leaders, and Staff, as Insan Aerofood manage to achieve the vision, mission and objectives Aerowisata.

COG

Good Corporate Governance is a process and structure used by the organs of the company to increase the success of efforts to create shareholder value over the long term with due regard to the interests of other stakeholders, based on legislation and ethical values.

The process of preparation of the Code of Good Corporate Governance (COGCG) begins with the Aero Tour Kick-Off held at Hotel Borobudur, Jakarta, which followed the Board of Directors, Commissioners Aero Tours and its subsidiaries. Furthermore Aero Tours conduct an assessment process conducted by the BPKP. BPKP assessment results produced seventy-seven recommendations are used as the basis for improving the implementation of GCG in the Aero Tour. One of the recommendations BPKP is preparing the Code of Good Corporate Governance (COGCG) Aero Tour.

GCG team drafting manuals such as the Code of Conduct, Coporate Policy Manual, and several Charter. The draft was discussed with Tim GCG Aero Tours, further discussed in the Joint Meeting of Directors and Commissioners. Finally, the approved draft is determined by the Directors Letters.

Determination of Whistleblowing Policy
Good Corporate Governance Guidelines
Business Ethics and Behavior Guidelines
Gratification Control Policy
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AWARDS

Our commitment to delivering innovative and creative catering service is realized through our innovative customer-oriented approach, in which our expertise and experience are recognized in various awards and certifications.

CERTIFICATES

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BUSINESS PARTNER

Our highly dedicated management and staff work hand-in-hand to serve our business partners from various industrie with premium products and services that are excelled at market demand and customer satisfaction.

AIRLINES

HOSPITALS

OIL MINING & GAS

TOWN SITE

FACILITY MANAGEMENT SERVICE

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